Payment Terms

PAYMENT POLICIES  

1) If Booking 60 days or more prior to arrival date: 

* First Payment is due at the time of booking - For the “First Payment” Guest the will be charged 50% of the total balance of the reservation.   
 
* Second Payment is due 60 days prior to arrival date (90 days for Holiday Season) - For the Second Payment the Guest will be charged the remaining balance.

2) If booking less than 60 days prior to arrival date or less than 90 days prior to arrival for holiday periods:

*The Entire balance will be charged at the time of booking. (100% payment is due at the time of booking)

***You are hereby authorizing us to automatically charge your card on file for each payment by the due date.

Security Deposit

Non Refundable Damage Insurance Waiver - The Accidental Rental Damage Protection provides coverage up to the amount of ($1,500) per stay and is valid for the entire stay. With the Accidental Rental Damage Protection you and your traveling companions will not be obligated to pay for damage or theft to the contents of the rental unit you occupy.  Accidental Rental Damage Protection Does Not Cover: Intentional acts of a guest and traveling companions; Gross negligence or willful conduct; Any loss, if a guest or traveling companions do not take reasonable and prudent measures to protect the residence; Any loss, if the guest does not report the damage to residence rental management staff by the time of vacating the residence; Normal wear and tear; Theft without forced entry; Damage or loss caused by any pet or other animal that was not allowed onto the premises under the Rental Agreement. A description of coverage with applicable exclusions, conditions, and limitations will be mailed or emailed to you upon purchase. All references to currency are in US Dollars. Cost is $55.00 for $1,500.00 of coverage. Prices subject to change without notice.

All units are thoroughly inspected by our staff prior to your arrival.  Following your departure our staff will complete a thorough check of the unit for any damage, theft, missing/broken items, abnormal wear and tear or extra cleaning.  Guests are liable and financially responsible for any and all damages to the property, furnishings, equipment and household items within the unit that occurred during their stay, whether it is caused by the guest or any invitee of the guest.  Please do not remove any items from your unit or share them with other units.  Please report any problems with your unit or damages to our office within 2 hours of arrival.

House Rules

CHECK IN AND CHECK OUT TIMES

Check in time:             3:00 PM or later, Hawaii Time         (No early check ins please)
Check out time:           10:00 AM or sooner, Hawaii Time   (No late check outs unless previously approved)
*Note:  Additional charges will apply and will be posted to your credit card for violation of these policies, without prior approval.

Our cleaning service will professionally clean & stock the condo prior to your arrival. While they make every attempt to clean everything, occasionally something can get overlooked. Please inspect the premises & notify them within 2 hours of arrival, if something needs further attention.  If arriving late at night, please notify them first thing in the morning. They will gladly return & take care of it. We cannot be held responsible if you don’t notify us within this time frame. Their phone number is posted inside the condo and in your arrival instructions.

NO PET POLICY

Pets are NOT permitted under any conditions.  Violation will result in the loss of your security deposit, forfeiture of all rent, and you will be evicted immediately.  No Exceptions!!

NO SMOKING POLICY

Smoking is NOT permitted inside our units, on the lanai, or with in 20 feet of the building under any circumstances.  Violation will result in the loss of your security deposit, forfeiture of all rent, and you will be evicted immediately.  No exceptions!!  Designated smoking areas are located in the common area of our resort.  Please look for signs or contact resort office for locations.  If our staff determines you have smoked in our unit your credit card will be charged for all costs associated to remove the odor and residue.

DAMAGES

All units are thoroughly inspected by our staff prior to your arrival.  Following your departure our staff will complete a thorough check of the unit for any damage, theft, missing/broken items, abnormal wear and tear or extra cleaning.  Guests are liable and financially responsible for any and all damages to the property, furnishings, equipment and household items within the unit that occurred during their stay, whether it is caused by the guest or any invitee of the guest.  Please do not remove any items from your unit or share them with other units.  Please report any problems with your unit or damages to our office within 2 hours of arrival.   

NUISANCE

Guests acknowledge that they will be respectful of other resort guests and neighbors. They agree to obey all posted signs and property rules. If Maui Vacation Condo Rentals, LLC receives a complaint of a disturbance or nuisance at the premises, our staff will contact the guest and request that the guest immediately discontinue the disturbance or nuisance. If the guest or anyone in the guest’s party causes a disturbance or nuisance at the premises, such that local law enforcement is contacted, then the guest may be required to vacate the premises IMMEDIATELY, at the discretion of Maui Vacation Condo Rentals, LLC management.  Any guest or visitor suspected of drug possession or use, engaging in prostitution, or any other illegal act will be immediately evicted by the owner (or representative of the owner), local law enforcement, or the security company employed by our Home Owners Association.  Any removal will result in a forfeiture of the entire amount of the reservation, and loss of use of the property & unit.  
  
OCCUPANCY RULES/LAWS

Maui Vacation Condo Rentals, LLC adheres to Maui Transient Occupancy Laws.  Exceeding maximum occupancy constitutes defrauding an innkeeper. All guests occupying any of our rentals Must be listed on the Rental Contract at time of execution. Violators may be subject to eviction, fines or imprisonment.  In addition, you may be required to vacate the premises immediately and you will NOT receive a refund on your booking.

ADDITIONAL POLICIES
A maximum of 1 car is permitted per unit (unless otherwise authorized in writing).
We can not guarantee that all common area facilities and amenities (pools, spas, tennis courts, etc.) will be in working order because they are under the jurisdiction of the Home Owners Association.  Refunds will not be given due to lack of access because these are beyond our control. 
Certain amenities provided in units rely on technology or outside services which includes a possibility of failure. We cannot guarantee that internet connections, televisions and appliances will function 100% of the time. Refunds will not be given in association with non-working features or amenities; However we will make every effort to correct problems when they arise.
You must be at least 25 years of age to rent a unit from Maui Vacation Condo Rentals, LLC.
FALSIFIED RESERVATIONS - Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
Guests agree that they will not “disclose lock box codes or discuss the occupancy of the subject property with any entity not bound by the terms of this agreement." Guests also agree that they will not publish any written, audio or video reviews, opinions or other editorial comments or facts on any third party web sites, blogs or other media, without the express written consent of the owner/rental agent. Any violation of these terms will result in a $500.00 charge to your credit card, and the parties posting the content will immediately remove all content to the satisfaction of the owner/rental agent. Guests also agree to assume all financial responsibility for any legal expenses or other damages resulting from violation of these terms. These conditions will remain in effect indefinitely, including beyond the end of subject property occupancy.  
Many units are located in busy public environments where noise or outside activity is beyond our control. If you prefer a quiet environment, please inquire with our reservations department about the properties which offer the best location for your stay. Refunds will not be given in association with noise complaints under any circumstances.
We are not responsible for lost or stolen articles, or items left in units after your departure. We will make every effort to find and return your articles. These items will be returned at the guest’s expense.
Please DO NOT use liquid dish soap in the dishwasher. Liquid soap will cause the dishwasher to flood the kitchen floor. Please use the dishwasher detergent packages provided. Also, please refrain from opening the dishwasher while it is running and allow the cycle to fully complete before emptying the contents.
Units with Air Conditioning: Upon departure please turn the A/C off completely. The A/C must also be turned off when guests are not present inside the unit.